Privacy Policy

Last updated: July 2026

At Dawne Pilates, I am committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information I collect, how I use it, how it is stored and the rights you have regarding your personal information.

Who I Am

Dawne Pilates is a sole trader based in the United Kingdom.

For the purposes of UK data protection law, Dawne Pilates is the Data Controller responsible for the personal information collected through this website and in connection with Pilates lessons and related services.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: dawne@dawnepilates.com

Information I Collect

Depending on how you interact with me, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Postal address (where provided)

  • Information submitted through my website contact form

  • Information you provide when booking lessons

  • Health and medical information relevant to your Pilates practice, including information provided on your health questionnaire (PAR-Q)

  • Records of correspondence between us

  • Payment information (processed securely by third-party payment providers)

  • Technical information such as your IP address, browser type and website usage through cookies and analytics tools

How Your Information Is Collected

Your information may be collected when you:

  • Contact me through my website

  • Email or message me

  • Book or purchase a lesson

  • Complete health questionnaires or other client forms

  • Visit my website

  • Make a payment

How I Use Your Information

Your information is used to:

  • Respond to enquiries

  • Arrange and manage bookings

  • Deliver Pilates lessons and related services

  • Assess whether Pilates is appropriate and safe for you

  • Maintain accurate client records

  • Process payments

  • Improve my website and services

  • Meet legal, tax and insurance obligations where required

I only collect information that is relevant to providing my services.

Health Information

Health information is considered special category personal data under UK GDPR.

I only collect health information that is necessary to assess whether it is appropriate and safe for you to participate in Pilates lessons.

This information is treated confidentially and is only used for the purpose of providing safe and appropriate instruction.

Legal Basis for Processing

Under UK GDPR, I process your personal information because:

  • it is necessary to take steps before entering into a contract with you or to fulfil our contract for Pilates services;

  • it is necessary to comply with legal obligations;

  • it is necessary for my legitimate interests in operating and improving my business, provided these interests do not override your rights; and

  • where special category health information is processed, I do so with your explicit consent and where necessary for the provision of health-related exercise instruction.

Payments

Payments may be made through Squarespace Payments, Stripe or by bank transfer.

Payment card information is processed securely by the relevant payment provider. I do not store your full payment card details.

Please refer to the privacy policies of Squarespace and Stripe for information about how they process payment information.

Sharing Your Information

Your personal information will never be sold or rented to third parties.

Where necessary, information may be shared with trusted service providers who assist in operating my business, including:

  • Squarespace

  • Stripe

  • Google Analytics

  • Meta (Facebook Pixel)

Information may also be disclosed where required by law, regulation or legal process, or where necessary to protect my legal rights.

Data Storage and Security

Client information may be stored securely using:

  • Squarespace

  • Email

  • Secure computer storage

Reasonable technical and organisational measures are taken to protect your personal information from unauthorised access, loss, misuse or disclosure.

How Long Information Is Kept

Your information is retained only for as long as necessary to provide my services, comply with legal obligations and resolve any disputes.

Health questionnaires and client records may be retained for an appropriate period following your last lesson where necessary for insurance, legal and business record purposes.

Cookies

This website uses cookies to improve your browsing experience and understand how visitors use the site.

Cookies may include:

  • Essential website functionality

  • Website performance and analytics

  • Google Analytics

  • Meta (Facebook Pixel)

You can manage or withdraw your cookie preferences at any time through your browser settings or the cookie banner displayed on this website.

Please see the separate Cookie Policy for further information.

Your Rights

Under UK GDPR, you have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information where appropriate;

  • request restriction of processing;

  • object to certain types of processing;

  • request transfer of your data where applicable; and

  • withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact me using the details above.

Complaints

If you believe your personal information has not been handled appropriately, please contact me first so I have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Changes to This Policy

This Privacy Policy may be updated from time to time.

Any changes will be published on this page, and the updated version will take effect immediately upon publication.